Careers: IT Support Specialist

Apollo Intelligence > Careers: IT Support Specialist

Why Apply:

Through proprietary global health panels, research products and services, Apollo Intelligence, LLC delivers valuable insights to help Life Sciences companies make informed decisions.

Our progress presents new and exciting opportunities – requiring creativity, new technologies, thought leadership, and operational excellence. We have capabilities around the globe offering a wide range of career opportunities.

Job Summary:

Under general direction of the IT Director, you will be responsible for providing technical support for business applications and services. You are a key technical facing contact for user support, and enhancement requests. You will provide IT support, training, documentation and perform other duties as assigned.

You must have excellent communication skills, a strong working knowledge of IT application software and environments, and the ability to work closely with a number of varying teams.

Benefits:

Apollo offers frequent opportunities for advancement, continuous learning opportunities, supportive staff culture and a full benefits package, including, but not limited to, an Open PTO policy, 401K and 401k Matching, Fertility/IVF HRA, Medical, Dental and Vision, and Employee Assistance Plan.

Qualifications and Skills:

Minimum Qualifications

  • Bachelors level education or equivalent experience
  • 1-3 years of IT technical support experience
  • Developed problem-solving and analytical abilities.
  • Experience supporting end user IT applications and services.
  • Experience in documenting processes and monitoring performance metrics

 

Additional Qualifications

 

  • Demonstrated proficiency in the use of MS Office applications
  • Detail oriented individual
  • Logical and analytical thinking, good problem solver
  • Flexible and able to multi-task and work under time pressure to meet dead-lines
  • Ability to work in a dynamic, challenging and fast-paced business
  • Good team worker but also able to complete your tasks independently
  • Service oriented
  • Excellent communications skills

 

Principal Duties and Responsibilities:

  • Support IT Operations by providing technical problem resolution and escalation of IT issues and requests.
  • Support IT applications, services and systems
  • Be first line of contact for users for IT support.
  • Provide user specific training, updates and support.
  • Updating computer software and hardware in systems
  • Laptop procurement, provisioning and troubleshooting support
  • Assist Human resources department with on-boarding and off-boarding employees
  • Troubleshoot to identify issues and apply solution to all support ticket, IT devices, and software
  • Assume other duties as assigned