Careers: IT Support Engineer
About Apollo:
Through proprietary global health panels, research products and services, Apollo Intelligence, LLC delivers valuable insights to help Life Sciences companies make informed decisions.
Our progress presents new and exciting opportunities – requiring creativity, new technologies, thought leadership, and operational excellence. We have capabilities around the globe offering a wide range of career opportunities.
Job Summary:
Under general direction of the IT Director, you will be responsible for providing technical support for business applications and services. You are a key technical facing contact for user support, and enhancement requests. You will provide IT support, training, documentation and perform other duties as assigned.
You must have excellent communication skills, a strong working knowledge of IT application software and environments, and the ability to work closely with a number of varying teams.
Benefits:
SHG offers frequent opportunities for advancement, continuous learning opportunities, supportive staff culture and a full benefits package, including, but not limited to, Open PTO policy, 401K and 401k Matching, Fertility/IVF HRA, medical, dental and vision, and Employee Assistance Plan.
Qualifications and Skills:
Minimum Qualifications
- Bachelors level education or equivalent experience
- 3-5 years of IT technical support experience
- Developed problem-solving and analytical abilities
- Experience supporting high-availability IT applications and services
Additional Qualifications
- Logical and analytical thinking, good problem solver
- Flexible and able to multi-task and work under time pressure to meet dead-lines
- Ability to work in a dynamic, challenging and fast-paced business
- Good team worker but also able to complete your tasks independently
- Excellent communications skills
- Demonstrated proficiency in the use of MS Office applications, Win 7/10 Pro
- MacOS experience required.
- Mobile experience with Apple iOS / Andriod
- Azure AD
- Intune
- AWS
Principal Duties and Responsibilities:
- Support IT Operations by providing technical problem resolution and escalation of IT issues and requests.
- Administration and Support of MS O365, G-Suite, Jira, business application and systems
- Provide user specific training, updates and support.
- Provide Technical support on-site or via remote-access.
- Work with cloud storage solutions like Egnyte and Box, and Microsoft Office 365
- Plan and implement client software rollouts in client’s environment.